Once the courier scans your package and begins transit, a tracking email will be sent out to you.

We offer free shipping on all orders over $75 after discounts are applied. You can also get free shipping as a redeemed reward with Cloud Club Points. 1,500 Clouds = Free Shipping when ordering for $35 or more for all items.

We ship within the United States.

In order to receive free shipping, your total must be $75 after coupons, discounts, or rewards are applied. Free Shipping is only available for domestic orders at this time. We offer free shipping on all orders over $75 after discounts are applied. You can also get free shipping as a redeemed reward with Cloud Club Points. 1,500 Clouds = Free Shipping when ordering for $35 or more for all items.

If you receive a discount code, please enter it at checkout in the discount code field, and then click “apply”. Please note that only one discount code can be used per order, we cannot stack.

Unfortunately we can’t guarantee that we will be able to retroactively apply discounts if you did not place your order the same day the discount code is released. Please feel free to reach out to our support team if you need assistance.

Rewards points can be retroactively distributed for the most recent order. To prevent missing out on points, make sure you sign up for our rewards program as soon as possible.

All of our gift cards are electronic. During the purchase, you will be able to enter the email, name, and message of the recipient. You can find them by searching "Gift card" or clicking this link: Gift Cards

At the moment, we don't offer coffee subscriptions, but we're anticipating to bring that ability soon. So stay tuned!

Cloud Coffee Roasters strives to fulfill orders as quickly as possible! Please verify that your order is correct before submitting payment. Once your order is placed, we cannot make any edits.

Please check out our return policy here: Return Policy Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning an item of $75 or more, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

When ordering products from Cloud Coffee Roasters you will receive a confirmation email once you have completed the steps in checkout. The email will include verification of items purchased, the cost, as well as the address/information. This is extremely important to review right away to ensure that your order gets out to the desired delivery address. We cannot make any changes once your order is placed, so please make sure you reply to your order confirmation email upon receiving it so that we can get you the support you need as quickly as possible.

Coffee is best stored in an opaque, airtight container in a cool, dry place. You do not want your beans exposed to light or humidity, as it can compromise the freshness and quality! If properly stored, our ground coffee will stay fresh for about 4 weeks from opening. Whole bean coffee will stay fresh for about 8 weeks from opening.

Absolutely! We do not use sugar or sweeteners in our ground or whole bean coffee flavors, and each brewed 8oz cup has approximately 2 calories, 0g carbs and 0g sugar!

Our ground and whole bean coffees do not contain any sugars or artificial sweeteners.

While not currently certified vegan our ground and whole bean coffees do not contain any milk, egg or dairy products. At this time we do not offer any certified organic varieties.

While not currently certified, our ground and whole bean coffee do NOT contain any gluten or wheat ingredients. Coffee is the only product in our facilities and it never comes into contact with anything containing wheat or gluten.

We decided not to certify as Fair Trade because the cost the farmers pay in fees often negates the benefit to them. Rest assured that we negotiate fair prices with our coffee farmers and, and every bean is sourced ethically, and the funds go directly to the farmers.

While not currently certified, our ground and whole bean coffee is free of all major allergens recognized by the FDA. This includes: dairy, eggs, fish, crustacean shellfish, peanuts, tree nuts, wheat, soybeans.

The ingredients are as follows: 100% Arabica Coffee, Natural & Artificial Flavors. The FDA only requires that the major allergens (Milk, Dairy, Eggs, Wheat, Gluten, Tree Nuts, Peanuts, Soy, Fish, Shellfish) are disclosed if present. None of our ground or whole bean coffees contain any of these allergens. The nutritional info of our coffee per 8oz cup is as follows: - Calories: 2 - Total Fat: 0g - Cholesterol: 0mg - Sodium: 0mg - Total Carbohydrate: 0g - Dietary Fiber: 0g - Sugars: 0g - Protein: 0g

Cloud recommends 16 tablespoons (80 grams) of grounds for 44 fluid ounces (1,300 mL) of water. For a single cup of coffee, we recommend 2 tablespoons (10 grams) of coffee grounds for every 6 fluid ounces (180 mL) of water.